The benefits of help desk software are as numerous as they are varied. From incident ownership and IT issue tracking to employee-focused capabilities and resources, the potential benefits of help desk software solutions are plentiful. The impacts of help desk software features allowing you to apply data to support your decision-making in IT and across your organization are equally numerous.
Utilizing an IT help desk software solution can also have a profound impact in helping your organization thrive, including helping automate several key processes and functions. This effort will help you drive productivity while freeing up precious resources and budget dollars to spend on advancing your mission as an organization.
Whether you need a helpdesk ticketing solution or a more advanced IT service management platform, SolarWinds has you covered.
How we see IT help desk software differently:
There are four key areas in which your software solutions could be working for you: IT ticket management and risk detection, automated and integrated asset management, enhanced usability, and visual reporting.
You’re probably aware of the many ways enhanced help desk software capabilities can help you improve your service levels and fulfill your various missions as an organization. The benefits of help desk software include:
IT issue tracking may be one of the most profound ways in which IT help desk software can help to boost the efficacy and efficiency of your organization. By eliminating recurring issues and by drastically reducing the service disruptions they spawn, you can maximize your productivity while doing a more complete job of tracking, managing, and proactively responding to incidents and the problems at their roots.
The best way to improve your business processes is to use an effective help desk or service desk software solution.
Our previous system was very limited...it didn’t always work. Web Help Desk is an improvement in every feature when compared to our previous system, including alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love the pop-up notifications based on the Report Type selected by clients.
SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together.
Prior to using of SolarWinds Web Help Desk, we would only use email to receive support requests. Almost all the time requests would get lost in the clutter. Now, we can see an exact number of open tickets at any given time. It’s so great, our other non-IT support departments have begun using Web Help Desk to keep them on track and on time.
Every time someone interacts with SolarWinds Service Desk for the first time, they are surprised at how easy it is.
Web Help Desk’s abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, have all contributed to greater efficiencies.
When your company grows in size the problems grow to, keep them in line with SolarWinds Service Desk, a truly easy to use and implement and low learning curvature. Keep records of the most requested issue, verify the ticket status in real time, and all the KPI used in ITIL in order to improve customer satisfaction.