Processes, procedures, and standards you can trust


Your security and privacy are our top priorities at SolarWinds.

Our security strategy covers all aspects of our business, including:

  • Corporate security policies
  • Organizational security
  • Physical and environmental security
  • Operational security processes and procedures
  • Incident management and response
  • Business continuity and disaster recovery
  • Vendor data protection requirements

Secure Development Lifecycle

We follow a defined methodology to develop software designed to increase the resiliency and security of our products.

Security Statement

We strive to implement and maintain appropriate administrative, physical, and technical safeguards, security processes, procedures, and standards designed to protect the confidentiality and security of our customer data.

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Vendor Data Protection Requirements

Third-party vendors are used to provide SolarWinds with various goods and services to help facilitate its business. Before entering any third-party relationships, we take deliberate steps to assess the risk related to the vendor relationship. We take care to understand the compliance, reputational, strategic, operational, and transactional risks relating to a particular vendor before entering into a contractual relationship.

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Your privacy matters to us

Our privacy notice

We are committed to protecting the privacy of visitors to the SolarWinds website(s), individuals who register to use the products and services, individuals who register to attend our corporate or other events, and business partners.

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We hold ourselves to high standards of excellence

ISO/IEC 27001

ISO/IEC 27001 is a specification for an information security management system (ISMS), which is a framework for an organization's information risk management processes.

This certification covers the Build, Support and Operation of the SolarWinds Service Desk product in the following location:

  • Netanya, Israel

To request a specific certification for an audit, please contact


System and Organization Controls (SOC 2) is a regularly refreshed report that focuses on non-financial reporting controls as they relate to security, availability, and confidentiality of a cloud service.

We are currently working on SOC2/Type 2 reports for:

We currently offer SOC2/Type 2 reports for:

To request a specific certification please contact

General Data Protection Regulation (GDPR) and other privacy regulations

We have made information security and data privacy foundational principles of everything we do, and we recognize the importance of passing regulations to advance information security and data privacy for citizens of the EU and elsewhere in the world. By designing products with privacy and security in mind, we are able to provide you with products that help you meet various aspects of these compliance regimes and to support you in creating a more secure environment.

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The Sarbanes-Oxley Act (commonly referred to as SOX) establishes a stricter protocol for internal controls that affect financial reporting and security within publicly traded companies. As SolarWinds is a publicly created company, it needs to comply with these regulations.

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SolarWinds Federal Product Certifications

The Federal government is an important customer to SolarWinds, and we’re committed to meeting your product certification needs. You can learn more here:

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All the legalese

SolarWinds Legal Documents

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Security leaders

Tim Brown
Vice President of Security

Tim Brown serves as Vice President of Security for SolarWinds, overseeing internal IT security, product security, and security strategy. Tim has over 20 years of experience developing and implementing security technology. As a former Dell Fellow and CTO, Tim deeply understands the challenges and aspirations of technology and security professionals. Tim also holds 18 issued patents on security-related topics.


Jason Bliss
Executive Vice President, Corporate Development, General Counsel and Secretary

Jason W. Bliss has served as our Executive Vice President, Corporate Development, General Counsel and Secretary since January 2020. Prior to joining the company, Mr. Bliss was an associate at DLA Piper LLP (US) specializing in mergers and acquisitions, capital market transactions and technology licensing. Prior to DLA Piper, Mr. Bliss was a technology consultant with Accenture.


Brandon Shopp
Vice President, Product Strategy, Network Management

Brandon Shopp has a proven success record in product delivery and revenue growth—including software product, business model, mergers and acquisitions, and go-to-market strategies experience. He previously served as VP of product management for systems management and as senior director of product management for systems and application management. Prior to SolarWinds, Shopp was the Vice President of Product Management at AlienVault and the Senior Director of Products at Embarcadero Technologies.


Thomas LaRock
Head Geek, Security

Thomas LaRock has over 20 years of IT experience holding roles such as programmer, developer, analyst, and database administrator. He is a Microsoft Certified Master, VMware vExpert, Microsoft Certified Trainer, and a ten-time Microsoft Data Platform MVP. He also helped create what is now known as SolarWinds Database Performance Analyzer (DPA). LaRock has served on the board of directors for the Professional Association for SQL Server (PASS), and is an avid blogger, author, and technical reviewer for numerous books about SQL Server management.

SolarWinds security framework
Security Centric
Security Features Included